RBI Systems (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website or use our review automation and reputation management services (the “Services”). By using the Services, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, such as your name, business name, email address, and mobile or cell phone number when you submit a request to start a free trial or opt in to our SMS program. We may also collect information automatically, including device and usage data, through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services;
- Send review requests, reminders, transactional confirmations, and marketing text messages you have opted in to receive;
- Respond to your inquiries and provide support;
- Improve and personalize the Services; and
- Comply with legal obligations.
SMS & Mobile Data
When you opt in to our SMS program, you consent to receive automated transactional and marketing text messages from RBI Systems at the mobile number you provide. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, or request assistance by replying HELP. See our Terms of Service for full SMS terms, including opt-out and help instructions and the carrier liability disclaimer.
Mandatory disclosure
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Sharing
We do not sell your personal information. We may share information with service providers who perform services on our behalf (such as SMS delivery and analytics), and who are bound by confidentiality obligations. We may also disclose information when required by law or to protect our rights. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
Data Retention
We retain personal information for as long as your account is active or as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in and consent records are retained for the period required by applicable law.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, and to withdraw consent to SMS messaging at any time by texting STOP to (555) 100-0000. To exercise these rights, contact us at the details below.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Services are not directed to individuals under 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date above.
Contact Us
If you have questions about this Privacy Policy, you can reach us through our contact form.